The latest information on Smiths City’s response to COVID-19 (Coronavirus): What we’re doing and what you can expect from usIMPORTANT: As at 5pm Wednesday, 25 March, we have temporarily closed all stores, distribution centres, and online orders until further notice while we unite against COVID-19.Last updated: 5.20pm Wednesday, 25 March 2020Like many of you, we’ve been paying close attention to developments in the COVID-19 (coronavirus) situation over the last few days.We’re proud of our Government’s response to COVID-19 and we give them our full support as they work to protect our communities. In these uncertain and unprecedented times, we recognise and welcome the need to take extreme measures to continue keeping our customers, teams, and communities safe.Following Monday’s announcement from the Government and the planned move to COVID-19 Alert Level 4 from Wednesday, we’re getting ready to take further steps to respond to the circumstances.As at 5pm Wednesday, 25 March, we are temporarily closing our doors – both in-store and online – until further notice while we unite against COVID-19. Here’s what that means for Smiths City Our stores and distribution centres will temporarily close until further notice All stores and distribution centres closed at 5pm Wednesday, 25 March, and will stay closed until we’re able to reopen. We expect this to be for the duration of the COVID-19 Alert Level 4, which the government expects to last for at least four weeks at this stage. Online shopping will temporarily close until further notice We’re sorry to say that online ordering will be unavailable. We’ve done our very best to get as many orders as possible dispatched by 5pm Wednesday, but please be aware that we expect deliveries to be delayed until we’re able to reopen after Alert Level 4 is lifted.If you have an order that we aren’t able to dispatch before we go into lockdown, you’ll hear from our Customer Support team directly in the coming days. What we want to reassure you about now is this: We’re here for you. Here’s how you can get in touch if you need support Have a question about an order you’ve made? Contact our Customer Support team > After a hand with a previous purchase? Our Customer Support team are here to help > Need to talk to us about your account or making payments? Contact our Credit team >At Smiths City, we’re proud to have been helping Kiwis feel at home since 1918. We’ve been around to see New Zealand through a few tough times in our 101 years, and we’ll be here for you this time, too.We’re so grateful and proud of our teams for the strength and support they’ve shared with our customers and each other during this difficult time. We’re a glass-half-full bunch and we’re already looking forward to welcoming you back into our stores again as soon as we can.So until then, be kind, be patient, and, as much as you can, be positive. We’ll get through this together.Kia kaha,Roy Campbell CEO, Smiths City Help for our Finance CustomersCaring for our customers and our teams is at the heart of everything we do – it’s what our Smiths City Finance Fair Play Promise is all about. The circumstances following the COVID-19 (coronavirus) pandemic has made this more important than ever.If you’re a Smiths City Finance customer and you have a question or need a hand with your account, our Credit team is available throughout the lockdown to support you.Learn more about how we can help with your finance and accounts > Supporting our Commercial CustomersOur doors might be closed but our dedicated Smiths City Commercial team are on hand to continue supporting your business and commercial needs throughout COVID-19 Alert Level 4.If you’re a Smiths City Commercial customer and you need a hand with quotes or sales, reach out to your Smiths City Commercial representative.Contact our Commercial team > For Further Support: Get updates and helpful information from the Ministry of Health > Contact Smiths City about an order >
